
FAQ
- Q: I am a new patient, what can I expect at my first visit?
- A: New patients 25 and older in age are brought in to meet the
dentist for a comprehensive exam and any necessary x-rays. Your
concerns are evaluated and treatment is recommended by the dentist,
based on your dental needs. We are fully ADA compliant and
wheel-chair accessible.
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Q: I have dental insurance. Do you accept dental insurance?
- A: As a service to you, we will file your insurance. At the time of
service we will collect your deductible and at least 20% of total
charges. (Some procedures require a 50% payment) We are
participating providers with Anthem of Virginia,
and a Premiere Provider with Delta Dental. Additionally, Drs. Bailey and Walerko are participating
providers with United Concordia. If your insurance pays
more than the balance due, you may request a refund or carry a
credit on your account for future work. Even if we are
non-participating with your insurance we will, as a courtesy, file
all necessary forms for you.
- Q: My explanation of benefits from my insurance company says you
exceed the UCR. Explain that.
- A: Some dental plans are based on a chart or schedule of fees
developed by third party payers. For this reason, you may receive a
lower percentage of the reimbursement level indicated in your dental
plan. For example, if your plan states that it will pay 80% of the
cost of dental treatment, it means 80% of the fee as determined by
the insurance company, and not the actual fee charged by our office.
Most of our fees are close to the UCR. Our Business Office Staff is
capable of generating estimates of treatment costs and your
estimated insurance benefits, for your budgeting concerns.
- Q: I have a problem after hours, what do I do?
- A: In case of extreme dental emergencies, you can call Bedford
Memorial Hospital, 586-2441. One of our dentists on call will return
your call. Our dentists have been on call for Bedford Memorial
Hospital for 27 years. An emergency is classified by dental pain
that keeps you awake at night, extreme swelling or injury that
cannot wait until the next morning.
- Q: Are you more expensive than other dentists?
- A: The value of the services you receive is important to us. Our
fees are based on the overhead involved in this practice, the
treatment plan selected and the time it takes us to provide you with
the necessary dental care. They are structured to be competitive
with the average level of fees in our area.
- Q: I am concerned about the health risks of having x-rays, do you
have an alternative?
- A: We now use digital radiographic imaging. It exposes you to about
15% of the radiation of a traditional x-ray and is much higher
resolution. All of our hygienists and assistants are fully qualified
on this new technology.